Beware of phony water treatment sales tactics now appearing in Durham Region

The Regional Municipality of Durham reminds residents that the Region does not sell or endorse water filters or treatment equipment, after being contacted by residents inquiring about door-to-door salespersons who want to test the water or install water filtering systems.

“The Region provides clean, safe drinking water, which meets provincial water quality standards.” says John Presta, Director of Environmental Services. Our water undergoes daily monitoring and testing and does not require further filtration or monitoring at residents’ expense.”

Regional employees will not show up at your door without a pre-arranged appointment or without your consent to do so. If someone shows up at your door unannounced, remember the following to protect yourself from scams:

Ask for identification. All Regional employees and authorized contractors carry photo ID.
Regional staff will not visit without sending an official letter and/or scheduling an appointment.
Call the visiting organization, or the Region, to confirm that the visit is legitimate.
Don’t feel pressured to sign contracts on the spot, or to let anyone into your home.
Never give out your personal information.

Information on water quality testing is available from the Region by contacting the Works Department at 905-668-7711, and from our Water Quality Reports, available online at

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