Clarington has taken another step to remove communication barriers for people with disabilities by launching a new teletype (TTY) service. Residents who are deaf or hard of hearing will be able to call 1-844-790-1599 using their home TTY device and access municipal services and customer service staff in all departments.
The Municipality acquired SimpliciTTY software, which allows Clarington to receive instant written messages through the phone line from residents who have a home TTY device. This assistive tool allows for instant two-way communications.
The Municipality has trained approximately 70 frontline customer service staff who will be able to assist residents and address any concerns or questions they have regarding Municipal services. Using this software, the Municipality will also collect data on the number of incoming calls each department receives to assess TTY needs in the community and plan for the future.
“We are committed to removing barriers and ensuring that all our residents can access our services and talk to our customer service staff,” said Clarington Mayor Adrian Foster.
When residents call using the TTY number they will connect to a central menu and from there will be able to select the Municipal service they are calling about. Once the service is selected, the system will connect them with a customer service representative.